Customer Services

Terms and Conditions

ONLINE TERMS AND CONDITIONS  
 
These terms and conditions form the basis on which you can visit our website. Please read them carefully as they contain important information.  
 

General terms and conditions

 
This site is owned and operated by Lennox Kitchens Ltd of Raceview House, Hambridge Road, Newbury, Berkshire RG14 5SA. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at ben@benheath.com or 01635 523123  
 

1. The contract between us

 
We must receive payment of a deposit of 20% of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.  
 

2. Ownership of rights

 
All rights, including copyright, in this website are owned by or licensed to Lennox Kitchens Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.  
 

3. Accuracy of content

 
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.  
 

4. Damage to your computer

 
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.  
 

5. Availability

 
All orders are subject to acceptance and availability. Lead times vary according to product, with the majority of orders being fulfilled between 4 and 12 weeks of date of order. If the goods you have ordered are not available within this time, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.  
 

6. Ordering errors

 
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process. However, we will carefully check your order before submitting it to our internal order book system, and will contact you if we feel there is anything amiss. Once the order is on our internal system, a further confirmation will be sent to you by email, for you to check. You will then be able to track the progress of your order online.  
 

7. Price

 
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.  
 
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.  
 

8. Payment terms

 
Where goods are in stock, we will charge your credit/debit card for full payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have. Where goods are to be ordered, we will charge your credit/debit card for payment of the deposit upon receipt of your order, and the balance when your order is ready for delivery.  
 

9. Delivery charges

 
Delivery charges vary according to the delivery address and goods ordered and cannot be refunded.  
 

10. Delivery

 
• 10.1 Our delivery charges are set out under ‘Customer Services’ in our website.  
 
• 10.2 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.  
 
• 10.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.  
 

11. Risk and ownership

 
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.